Laundry Care Policy
At Reset Mama Co., we understand that laundry is personal. Our goal is to provide thoughtful, reliable care that helps lighten the mental load while treating your items with respect and care.
To provide the best service possible, please review the following laundry care guidelines.
General Care
All laundry is washed, dried, folded, and packaged with care using the detergent option selected at checkout.
- Standard resets use: Tide Ultra Oxi Heavy Duty
- Gentle resets use: Tide Free & Gentle
- Wool dryer balls are used to help reduce static.
- Items are thoughtfully sorted by colors and whites. Family resets may also include clothing grouped by size when possible, to make put-away easier.
Stains & Odors
While we do our best to improve stains and odors, complete removal cannot be guaranteed. Some stains, discoloration, pet hair, smoke odors, or embedded odors may remain after washing. Please identify any heavily stained or special-care items before pickup.
Delicate, Specialty, or High-Risk Items
Reset Mama Co. is not responsible for normal wear, fabric weakness, shrinkage, color bleeding, loose seams, zipper damage, or manufacturer defects that may become apparent during normal washing and drying.
Please avoid including:
- Dry clean only items
- Delicate heirloom fabrics
- Specialty garments requiring hand washing
- Items of high sentimental or irreplaceable value
If delicate items are included, they will be cleaned at the customer's risk unless special arrangements are made in advance.
Pockets & Personal Items
Please check all pockets before pickup. Reset Mama Co. is not responsible for damage caused by items left in pockets, including pens or markers, lip balm, coins, electronics, cosmetics, candy or gum, and sharp objects.
We will do our best to set aside any discovered items and return them with your reset.
Missing or Damaged Items
In the unlikely event of a concern, please contact us within 48 hours of delivery so we can help make it right. While we take thoughtful care in handling all laundry, liability for damaged or lost items is limited to the current replacement value of the service affected.
Health & Contamination
For the safety of our home, family, equipment, and customers, Reset Mama Co. reserves the right to decline laundry that may present a health or contamination concern, including but not limited to:
- Bed bugs, fleas, or infestation concerns
- Heavy mold or mildew contamination
- Excessive bodily fluids without prior disclosure
- Hazardous materials or chemical exposure
- Excessively soiled items requiring specialty cleaning beyond standard laundry care
If concerns are identified prior to pickup, service may be declined. If concerns are discovered after pickup, Reset Mama Co. reserves the right to return the laundry unwashed and decline service. A $20 pickup and return service fee may apply to help cover travel time and transportation costs.
Please notify us ahead of time if laundry contains vomit, pet accidents, illness-related bedding, or other heavily soiled items, so we can determine the best path forward. If appropriate, we're happy to discuss alternative solutions or future accommodations when possible.
Pickup & Turnaround
Most resets are completed within 2–3 days based on scheduled pickup and delivery routes. Pickup and delivery windows are scheduled in advance to help keep service dependable and organized.
Thank you for trusting Reset Mama Co. You were never meant to do it all alone. Let the Reset Mama help lighten the load.