Frequently Asked Questions
What detergent do you use?
Our standard resets use Tide Ultra Oxi Heavy Duty.
Gentle resets use Tide Free & Gentle, for fragrance-sensitive homes and delicate skin.
We also offer optional add-ons like Scent Beads and Laundry Sanitizer at checkout.
Do you offer fragrance-free laundry care?
Yes. Our Gentle Care option uses Tide Free & Gentle and avoids added fragrances or scent boosters.
Perfect for:
- Sensitive skin
- Babies
- Eczema
- Sensory-sensitive homes
- Fragrance-sensitive households
Can clothes be sorted by child or family member?
Family resets include thoughtful clothing size grouping when possible, to help make put-away easier; because we know the hardest part is often the laundry mountain after it's clean. Full individual sorting may be available upon request for an additional fee.
Do I need to be home for pickup or delivery?
No. As long as your laundry is securely bagged and placed in the agreed-upon location, pickup and delivery happen contact-free. We simply ask that instructions are clear and pets are secured when possible.
What if I miss pickup?
We understand life happens. If laundry isn't available during your scheduled pickup window, a $10 rescheduling fee may apply to help cover travel time and route planning. Whenever possible, please provide 24 hours' notice if plans change.
What is included in a Bedding Reset?
Bedding resets include thoughtfully washed and refreshed sheets, pillowcases, and comforters or blankets. Options vary by bed size and reset type. Gentle Care is also available for fragrance-sensitive homes.
Do you guarantee stain removal?
We do our best, but stain and odor removal cannot be guaranteed. Some stains, discoloration, pet hair, smoke odors, or embedded odors may remain after washing. For tougher stains, we offer an optional Stain Remover Treatment at checkout — see our Stain Removal Policy for full details. Please let us know about heavily soiled items ahead of time so we can recommend the best path forward.
How long does laundry take?
Most resets are completed within 2–3 days based on scheduled pickup and delivery routes.
Typical turnaround:
- Monday pickup → Wednesday delivery
- Thursday pickup → Saturday delivery
Front of the line processing may be available for an additional fee when capacity allows.
What areas do you serve?
We currently serve Las Cruces, New Mexico and select surrounding areas, organized into delivery zones:
- Zone 1 (Core): Free delivery
- Zone 2 (Extended): $10 delivery fee
- Zone 3 (Outer): $16 delivery fee
If you're unsure which zone you're in, feel free to reach out before booking.
Do you wash everything?
For safety reasons, we may decline laundry with bed bugs or infestations, heavy mold or mildew contamination, hazardous materials, or excessive bodily fluids without prior disclosure. We're always happy to discuss options beforehand. See our Laundry Care Policy for full details.
Is there a minimum order?
No, there's no minimum order requirement. Delivery pricing is based on your zone, not your order total.
Do you offer a subscription or membership?
Yes. You can subscribe to weekly or biweekly delivery on any Reset and save 10% automatically on every order. Subscriptions can be paused, skipped, or canceled anytime; there's no lock-in. This is built for households that already know laundry day is a standing part of the week, so there's one less thing to decide each time.
What add-ons can I include with my Reset?
At checkout, you can add any combination of:
- Scent Beads (+$4.00) — a light, lasting fresh scent
- Laundry Sanitizer (+$6.00) — extra sanitizing care for allergies, pets, or little ones
- Stain Remover Treatment (+$10.00) — targeted treatment for tough stains, results may vary
- Overflow Laundry (+$25.00 per extra bag) — for loads larger than one standard bag
- Front of Line Processing — (+20.00) priority handling for an additional fee when available
Add-ons can be selected individually or combined, based on what your household needs that week.